January Media Production is the trading name of Greer Riddell.
We hand pour our candles to order so we leave them for a maximum of three days to cure before sending. This way we ensure that your candle arrives to you in the best condition possible.
UK Delivery: Most deliveries are made by Royal Mail and we offer a range of Standard, Tracked and Special Delivery options. You will be notified by email when your item has been dispatched.
We hope all of our customers love their purchase however if you are not fully satisfied, you have 14 days after your item was delivered to let us know that you would like to return it. You must email shop@januarymedia.co.uk with your order number (which can be found on your email receipt) and the reason for wanting to return the item.
You will then have a further 14 days to return the item back to us. To be eligible for a return, your item must be unused and in the same condition that you received it. When returning an item, please return it in the original packaging. We will be unable to accept a return if there are any signs of use.
Once we have received your returned item, we will notify you via email and confirm whether you are eligible for a refund. We will process your refund as soon as possible and up to 14 days of your returned item being received. We will also refund our standard delivery cost (Royal Mail Second Class). Your refund will be applied to the original payment method.
While we take care packaging each item safely, please let us know if you have received items that were damaged in any way. We are happy to offer exchanges on any unused item that arrived damaged. Please get in touch with us via shop@januarymedia.co.uk and include a photograph of the product you received.
Please note that we do not use social media or messaging apps for to discuss refunds or exchanges officially. Please only email us at shop@januarymedia.co.uk to discuss orders. This way we can keep track of your order correctly.
This does not affect your statutory rights.
Do not hesitate to contact us with any questions regarding returns via shop@januarymedia.co.uk
Tori
- 27 Jul 2021 via. EtsyI just have to keep reordering. Gorgeous scent, burns even and does not tunnel. Smells very similar to pancakes.
Clarissa
- 13 May 2021 via. EtsySmells so yummy and great quality! Thank you so much!